Help Center

Find the right place for your question, from checking compatibility to following an order.

Before you order

• Review Synapse Hub product details.
• Read frequently asked questions about payments, shipping and returns.
• Browse buying and setup guides.

Shipping and order tracking

Use the tracking number in your shipping email to check your delivery status. Available shipping options, costs and estimates are shown at checkout. Please review our shipping policy.

Returns or a problem with your order

Please read our return policy and contact us before sending an item back. For an incomplete, damaged or incorrect order, include your order number and a description of the issue. Photos can help us understand a product or packaging problem.

Get help from our team

Use the contact form or email support@luxelull.com. For CarPlay questions, include your vehicle make, model, year, infotainment system, phone model and whether wired CarPlay works. For order questions, include the order number and the email used at checkout.

Never send your full card number, password or account verification code.