Shipping Information

• Free Shipping (10-20 Business Days): USD $0.00
• Express Shipping (10-16 Business Days): USD $6.99
• Fast Shipping (7-10 Business Days): USD $11.99

Free shipping on orders over USD $99!

We’re here to help!

• Call Us: +1 ‪(702) 483-8035‬
  (Available Mon-Fri, 9 AM - 6 PM EST)
• Email Us: support@luxelull.com

About LUXELULL

Q1: What is LUXELULL?
A: LUXELULL is a brand that blends natural gemstones, aromatherapy, and modern design to bring balance and healing to your life through the power of nature and exceptional craftsmanship.

Q2: What are the key features of LUXELULL products?
A: Our products use natural raw materials and unique handcrafted techniques to create a multisensory experience that combines artistry with functionality. Each piece reflects sustainability and the pure energy of nature.

Healing and Aromatherapy

Q3: What is LUXELULL’s healing philosophy?
A: We believe the power of healing comes from nature. Through natural materials and thoughtful designs, our products aim to channel the energy of nature and its fragrances to help release stress, calm the mind, and enhance focus.

Q4: What are the advantages of the materials you use?
A: We select high-quality natural essential oils, plant-based ingredients, and genuine gemstones to ensure that every product is eco-friendly, healthy, and retains the pure energy of nature.

Q5: How does craftsmanship play a role in your products?
A: Each product is handcrafted by skilled artisans, ensuring that artistic expression and functionality come together seamlessly. This approach infuses every item with a unique personality and story.

Q6: What is the core concept of aromatherapy?
A: Aromatherapy uses the natural properties and scents of essential oils to stimulate the senses, promoting relaxation, joy, and balance for the mind and body. Our products blend science and aesthetics to create a healing atmosphere for you.

Q7: How do your processes reflect sustainability?
A: We are committed to environmental sustainability, choosing materials that minimize environmental impact and using recyclable and biodegradable packaging to extend the healing not just to individuals but to the planet.

Product Information

Q8: How long does it take to process custom orders?
A: Custom products (such as engraving services) typically take 7 business days to complete. Please allow time for the highest quality craftsmanship to reflect your trust in us.

Q9: Are your products safe for sensitive individuals?
A: Our products are made with natural essential oils and pure ingredients, free from harsh chemicals. However, we recommend a patch test for those with sensitive skin.

Return and Refund Policy

Q10: Can I return a product?
A: Yes, unused products can be returned within 30 days of receipt for a full refund. Custom products (e.g., personalized engravings) are non-refundable.

Q11: How do I apply for a return or refund?
A: Please submit your return request via our customer service page. Refunds will be processed promptly upon receiving the returned item.

Customer Support

Q12: How can I contact you?
A: You can reach us via the "Contact Us" page on our website or email our customer support team. We aim to respond within 24 hours.