FAQ

LUXELULL – Frequently Asked Questions

💳 Payments & Currency

What currencies do you support?

We support both USD and your local currency for a smoother shopping experience.

Prices on our store may be displayed in your local currency based on your location. At checkout, your order will be processed in either:

USD, or
your local currency (if supported in your region)

👉 If your bank uses a different currency, the final amount may vary slightly based on exchange rates and your card issuer.

All prices are shown in your local currency for your convenience — no surprises at checkout.

What payment methods do you accept?

We accept a wide range of secure and convenient payment options, including:

Visa
Mastercard
American Express
Apple Pay
Google Pay
Shop Pay
PayPal

👉 Fast, secure, and trusted worldwide.

Is my payment information secure?

Yes — your security is our priority.

All transactions are processed through SSL-secured encryption and trusted payment providers.

👉 Your card details are never stored on our servers.

📦 Shipping & Delivery

How long does shipping take?

Orders typically require:

Processing time: 3–7 business days
Estimated delivery:
- 🇺🇸 United States: 5–20 business days
- 🌍 International: 7–25 business days

👉 Delivery times may vary depending on product availability and shipping destination.

Will I receive tracking information?

Yes.

Once your order ships, you’ll receive a tracking number via email to follow your package in real time.

📩 Orders & Changes

What if I entered incorrect information?

Please contact us as soon as possible.

We can update:

Email address
Shipping address
Name

❗ Once your order has been processed, we are unable to change the order items.

What if something is missing from my order?

If your order arrives incomplete, contact us immediately.

We’ll investigate and resolve the issue as quickly as possible.

🔁 Returns & Refunds

What is your return policy?

You may request a return within 7 days of receiving your order.

To qualify:

Items must be unused
Original packaging must be intact

👉 Please include your order number and reason when contacting us.

Who covers return shipping?

Return shipping costs and any related fees are the responsibility of the customer.

What if my item is damaged or incorrect?

If you receive a defective or incorrect item, contact us within 7 days and provide:

Order number
Photos of the item

👉 We’ll resolve it quickly with a replacement or refund.

How long does the return process take?

Returns are processed within 14 business days after we receive your item.

You’ll receive a confirmation email once completed.

When will I receive my refund?

Refunds are issued to your original payment method:

Processing time: 7–10 business days
Timing may vary depending on your bank

👉 If you haven’t received your refund, please check with your bank or card provider.

✨ Need help?

Our support team is here for you.

📧 Contact us anytime — we typically respond within 24 hours.