FAQ
LUXELULL – Frequently Asked Questions
💳 Payments & Currency
What currencies do you support?
We support both USD and your local currency for a smoother shopping experience.
Prices on our store may be displayed in your local currency based on your location. At checkout, your order will be processed in either:
- USD, or
- your local currency (if supported in your region)
👉 If your bank uses a different currency, the final amount may vary slightly based on exchange rates and your card issuer.
Review the currency and order total shown at checkout before placing your order.
What payment methods do you accept?
The payment methods available for your order are shown at checkout. Availability can vary by country, currency and device. Review the payment method and order total before placing your order.
How should I share payment information?
Enter payment details only through the checkout payment form. Do not send your full card number, password or account verification code to support.
📦 Shipping & Delivery
How long does shipping take?
Available shipping options, costs and estimates are shown at checkout. Please review our shipping policy for further information.
👉 Delivery times may vary depending on product availability and shipping destination.
Will I receive tracking information?
Yes.
Once your order ships, you’ll receive a tracking number via email to follow your package in real time.
📩 Orders & Changes
What if I entered incorrect information?
Please contact us as soon as possible.
We can update:
- Email address
- Shipping address
- Name
❗ Once your order has been processed, we are unable to change the order items.
What if something is missing from my order?
If your order arrives incomplete, contact us immediately.
We’ll investigate and resolve the issue as quickly as possible.
🔁 Returns & Refunds
What is your return policy?
Please review our return policy for the applicable return window, eligibility requirements and return instructions.
To qualify:
- Items must be unused
- Original packaging must be intact
👉 Please include your order number and reason when contacting us.
Who covers return shipping?
Return shipping costs and any related fees are the responsibility of the customer.
What if my item is damaged or incorrect?
If you receive a defective or incorrect item, contact support@luxelull.com and provide:
- Order number
- Photos of the item
Our team will review the issue and advise you on the available next steps under our return policy.
How long does the return process take?
For information about a return in progress, contact support@luxelull.com and include your order number. Please review our return policy.
You’ll receive a confirmation email once completed.
When will I receive my refund?
Refunds are issued to your original payment method:
- For refund status and the applicable conditions, review our return policy or contact support.
- Bank or card-provider processing times may vary.
👉 If you haven’t received your refund, please check with your bank or card provider.
✨ Need help?
Our support team is here for you.
Contact our support team at support@luxelull.com.